This page explains general shipping, returns, exchanges, and order support information for ZELIN ART purchases.
All ZELIN ART orders ship free worldwide. Prices include all applicable taxes.
7–13 business days to most countries worldwide.
Most major destinations, including the United States, Europe, Asia, and Australia, fall within this range.
Tracking number provided once the order ships.
Each piece is handmade. Please allow 3–5 business days for production before shipping.
If your item is damaged, defective, or does not meet your expectations, you may request a return or exchange within 14 days of receiving your order.
1. Contact us through the contact form or customer service email within 14 days of delivery.
2. Include your order number and a photo of the item or packaging issue.
3. If the return is due to damage, defect, or our error, we will provide a prepaid return label. For returns due to buyer preference, return shipping costs are the customer’s responsibility.
Refunds will be issued to the original payment method within 5–7 business days after we receive your return.
Items must be returned in their original condition and packaging.
Custom or personalized items are not eligible for return unless damaged or defective.
Founder’s Giving is an optional connection offered after checkout.
If you choose to connect an order with an education support record, the connection is first received as pending. It is recorded only after the order is confirmed as valid.
If an order is canceled, fully refunded, or cannot be confirmed, no Founder’s Giving amount is recorded for that order.